Claims that passport printing machines broke down are “fake”, Immigration Services director Gordon Kihalangwa has said.
He said on Tuesday that a power outage experienced at their Nyayo offices affected the printing process.
The issue had caused uproar among many applicants who said they could not access the application system and that production was slow. Some claimed printing machines had broken down.
But via Twitter, KIhalangwa said: “Ignore such propaganda. Our machines were affected during a power outage. Since then, everything has been sorted out.”
He said the printing of passports resumed on Monday evening and that the issue of frequent power outages was being addressed.
“Technicians dealt with the hitch over the weekend and managed to restore the system. Efforts are in place to ensure the backlog is dealt with.”
All passports are printed in Nairobi as the government centralised the issuance of the travel documents by introducing the electronic format.
The department is now issuing the new e-passports and at least 1,800 citizens having already submitted applications via e-citizen.
Source: The Star